What I learn from supporting communities and building the software they use.
Members in WhatsApp groups, partners in a spreadsheet and a funder report built by hand every month. The signs a programme needs its own system, what that system looks like and how I build one.
Most programmes lose touch with their graduates within months. How I set up alumni relations at AfricaHackon: one inbox, a WhatsApp line, surveys, jobs posts, clinics and check-in calls.
What I learned walking ALX's virtual assistant cohort 14 to graduation and running a startup academy with more than 70 founders. The weekly rhythm, the tracker and the calls that keep people in a programme.
From about KES 25,000 for a focused landing page to KES 350,000 and up for a custom platform. What each level includes, the running costs people forget and how to get value for your money.
The first month decides whether an operations hire takes work off your plate or adds to it. A week by week playbook for the new hire and the founder who brought them in.
Most SOPs sit in a folder nobody opens. Here is how I write processes that people use on a busy day, with examples from programmes, communities and events.
How I worked remotely with a conference team in Estonia and partners across Europe and Africa. The written habits that keep a distributed team moving without constant calls.
Automating a broken process gets you the same mess, faster. How I decide what to automate in a programme or small team, and what to leave to people.
Product operations sits between the people who use a product and the team that builds it. What the work looks like in an African startup, from feedback to release checks.
If every decision in your company still waits for you, you need someone who owns how the work flows. Here is what an operations person does, the signs you need one and what to hand over first.
Onboarding, reminders, attendance, the funder report and alumni follow-up. Five workflows that eat hours every week in a cohort programme, and how to automate each one with tools you already have.
Notes on programme operations and the tools behind the work. One post every few weeks. Unsubscribe at any time.
Tell me what your team needs help with. In a 20-minute call, we can work out where I can contribute.