Timothy Mwangi

Global Executive Assistant (EA) | Product Management | Operations | Community Management

I support founders and product teams by protecting focus time, running clean operations, and keeping stakeholders aligned. Expect crisp inbox and calendar control, dependable follow-through, strong community management, and product ops support that keeps delivery moving.

Email LinkedIn Phone Remote · Async-friendly

What you’ll get

  • More time back through inbox, calendar, and priority control.
  • Better execution with clear owners, timelines, and follow-ups.
  • Cleaner stakeholder comms so decisions happen faster.
  • Systems that scale via SOPs, templates, and light automation.
  • Community support that retains through engagement, accountability, and consistent cadence.

Highlights

  • Supported 200+ users in product support environments with structured issue resolution and documentation.
  • Built automations reducing manual work by up to 40% using Zapier + AI tools.
  • Improved program operations and onboarding efficiency by ~15%.
  • Managed engagement and accountability supporting graduation of 27 learners in a cohort community.

Professional Experience

Remote Software Developer & Product Support Engineer

Teckid Kenya · Remote · Jul 2023 – Present
  • Provided technical support to 200+ users while contributing to product improvement initiatives.
  • Bridged user feedback with the team to improve usability and feature clarity.
  • Documented issues, resolutions, and product updates for internal teams.

Note: I use my technical foundation to communicate clearly with technical teams, not as my primary service offering.

Remote Executive Assistant to Global Head of Partnerships

Latitude59 · Remote · Oct 2025 – Present
  • Managed scheduling, communications, and documentation for global stakeholders.
  • Coordinated partnership meetings and prepared materials for executive presentations.
  • Kept stakeholder follow-ups consistent, clear, and on-time across time zones.

Remote Executive Virtual Assistant (Freelance)

Startup Founders and CEOs · Remote · Jul 2024 – Present
  • Protected focus time through calendar control, inbox triage, and follow-up systems.
  • Automated workflows using AI tools and Zapier, reducing manual tasks by up to 40%.
  • Supported product and operations coordination across stakeholders and teams.

Remote Operations Specialist

Startinev · Hybrid · Feb 2025 – Oct 2025
  • Managed learner onboarding, internal coordination, and operational support for multiple programs.
  • Optimized workflows with digital tools, improving operational efficiency by ~15%.
  • Planned and executed virtual and hybrid events from concept through completion.

Remote Assistant Program Manager

Startup Garage Africa · Hybrid · May 2025 – Sep 2025
  • Managed Cohort 1 with 70+ participants in a remote learning environment.
  • Tracked learner progress and improved accountability through structured check-ins.
  • Supported trainers and stakeholders with smooth coordination and documentation.

ALX Pathway Chatroom Ambassador

ALX Africa · Hybrid · Oct 2024 – Jul 2025
  • Managed engagement and accountability, supporting successful graduation of 27 learners.
  • Built community engagement frameworks adopted by subsequent cohorts.

Assistant Event Manager

Code Africa Conference 2025 · Project Role
  • Supported conference planning, logistics coordination, and stakeholder communications.

Skills

Clean, practical skills that support product teams, founders, and communities.

Executive Assistance (EA) and Virtual Assistance (VA)

Inbox and calendar control that protects focus time and keeps priorities on track.

Calendar Management Inbox Triage Meeting Prep Follow-ups Stakeholder Coordination Documentation

Product Management Support and Product Operations

Structure, visibility, and execution support so product work moves forward without gaps.

Roadmap Support PRDs and Notes Sprint Support Backlog Hygiene User Feedback Loops Release Coordination

Community Management and Program Support

Engagement systems that improve participation, retention, and completion outcomes.

Engagement Cadence Accountability Systems Cohort Tracking Learner Support Comms and Announcements Community Playbooks

Operations and Process Improvement

Make work easier and faster through better systems, templates, and light automation.

SOPs Templates Process Optimization Reporting Workflow Mapping Event Planning

Tools and Collaboration

Remote-friendly collaboration with clear updates and clean handoffs.

Google Workspace ClickUp Notion Slack Zoom Loom

Technical Literacy (Support-Focused)

Useful when working with technical teams and product support workflows.

Issue Reproduction Bug Reporting Knowledge Base Root Cause Thinking Zapier Automation AI Productivity Tools

Case Studies

Quick proof across product support, automation, and community execution.

Product Support: Clear issue handling

A spike in user issues needed fast triage. I reproduced the problem, documented steps, summarized impact, and helped the team close the loop with clear user-facing updates and internal notes.

Outcome: Faster resolution, fewer repeats, better documentation.

Automation: Manual work reduced by 40%

A founder’s workflow had repeated updates across tools. I mapped the process, built Zapier automations, added templates, and wrote an SOP so the system runs with minimal oversight.

Outcome: Up to 40% fewer manual steps, fewer errors, better visibility.

Community: Engagement and accountability

I set an engagement cadence, tracked participation, and ran accountability structures that kept learners active. This contributed to successful graduation outcomes and reusable community playbooks.

Outcome: Stronger participation, clearer support, better completion outcomes.

Education

Contact

If you need a Global EA/VA who can support product operations and community management while keeping execution tight, book a call and I’ll walk you through how I can support your workflow immediately.